Refund policy




All Countries Outside the European Union (Including the United States)

 

 

All sales are final. We do not offer refunds, returns, or cancellations.

Exchange requests must be submitted within 3 calendar days of the delivery date shown by the carrier's tracking information. Requests submitted after this period will not be eligible for an exchange.

Exchanges may be permitted on a case-by-case basis for eligible items.

Exchanges are not guaranteed. Before any exchange can be approved, we must first verify that the requested replacement size is currently in stock and available. If the requested size is unavailable, out of stock, discontinued, or otherwise cannot be fulfilled, we will be unable to process the exchange request. Exchange requests may only proceed if replacement inventory is available at the time the request is reviewed.

Customers requesting an exchange are responsible for all costs associated with the exchange process, including but not limited to:

  • Shipping the original item back to us
  • Any applicable duties, taxes, customs fees, brokerage fees, carrier fees, or other charges incurred during the return shipment
  • Shipping costs for the replacement item
  • Any applicable duties, taxes, customs fees, brokerage fees, carrier fees, or other charges associated with the replacement shipment

Returned items must be:

  • Unworn and unused
  • In their original condition
  • Returned with all original tags attached
  • Free of stains, odors, damage, alterations, or signs of wear
  • Securely packaged to prevent damage during transit

All exchange items will be thoroughly inspected upon receipt. We reserve the right to refuse an exchange if an item shows signs of wear, use, washing, alterations, stains, odors, damage, pet hair, missing tags, or any condition that reduces its value.

If you would like to request an exchange, please contact us at euozvan.clo@gmail.com within 3 calendar days of delivery and before shipping any item back. We will first verify whether the requested replacement size is available. If the requested size is not in stock, we will be unable to proceed with the exchange.

Unauthorized returns or exchanges may be refused.

By placing an order, customers acknowledge and agree to these terms prior to purchase.

 

 

European Union (EU) Orders

In accordance with applicable European Union consumer protection laws, customers located in the European Union may have the right to withdraw from their purchase within 14 days of receiving their order.

To be eligible for a refund:

  • You must notify us of your decision to withdraw within 14 days of receiving your order.
  • The item must be unworn, unused, in its original condition, with all original tags attached.
  • The item must be returned in secure packaging to prevent damage during transit.
  • The customer is responsible for all return shipping costs, including the cost of the return shipping label, as well as any customs duties, taxes, brokerage fees, or other fees associated with returning the item.

Once your return is received, it will undergo a thorough inspection. If the item shows signs of wear, damage, stains, odors, washing, alterations, missing tags, or any condition that reduces its value beyond what is necessary to inspect the garment, we reserve the right to reduce the refund amount to reflect the loss in value, or refuse the refund if the item is no longer in resalable condition.

Refunds will be issued only after the returned item has been received, inspected, and approved.

Exchanges

Customers within the European Union may request an exchange instead of a refund, subject to product availability. Submitting an exchange request does not guarantee that an exchange can be completed. All exchange requests are subject to stock availability at the time your returned item is received and inspected.

To be eligible for an exchange, the item must meet the same return conditions outlined above.

The customer is responsible for all costs associated with the exchange, including:

  • The cost of returning the original item.
  • The shipping cost of the replacement item.
  • Any applicable customs duties, taxes, brokerage fees, or other fees incurred during the exchange process.

Exchanges will only be processed after the returned item has been received, inspected, and approved. If the requested size or item is unavailable, we will be unable to process the exchange. In such cases, a refund will be issued in accordance with the refund policy above.