Shipping policy

Shipping Policy

For pre-order items, please allow additional time for production and fulfillment. Estimated processing and delivery times are approximately 8-10 weeks unless otherwise stated on the product page.

Production and shipping timelines are estimates only and are subject to change due to manufacturing schedules, material sourcing, shipping carrier delays, customs delays, or other unforeseen circumstances. By placing a pre-order, customers acknowledge and agree that estimated production and shipping dates are not guaranteed.

We share shipping updates, including any potential delays, through our Instagram page. Tracking information will only be provided once your order has been prepared for shipment.

We strive to process and ship all orders as quickly as possible. Once an order has been placed and processed, it cannot be modified, canceled, or changed.

Shipping & Delivery

EUOZVAN is not responsible for packages that are lost, stolen, misplaced, delayed, or damaged during transit.

Once a package has been marked as delivered by the shipping carrier to the address provided at checkout, responsibility for the package transfers to the customer. EUOZVAN is not responsible for packages that are lost, stolen, missing, or misplaced after delivery has been confirmed by the carrier.

If your tracking information indicates that your package has been delivered but you have not received it, you must contact the shipping carrier directly to initiate an investigation. EUOZVAN is unable to provide refunds or replacements for orders marked as delivered by the carrier.

Customers are responsible for providing accurate shipping information. EUOZVAN is not responsible for orders shipped to an incorrect address provided by the customer.

EUOZVAN shall not be liable for carrier delays, customs delays, weather-related delays, lost packages, stolen packages, incorrect addresses, failed delivery attempts, or any delivery issues beyond our control.

International Orders

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country upon arrival.

These charges are not included in the item price or shipping cost and are the sole responsibility of the customer. EUOZVAN is not responsible for any customs fees, import duties, taxes, brokerage fees, or delays caused by customs processing.

We recommend contacting your local customs authority before placing an order to determine whether additional charges may apply.

By placing an international order, you acknowledge and accept that customs duties, import taxes, VAT, brokerage fees, and other charges may be assessed by your country and are the responsibility of the customer.